COVID-19 Shipping Updates:
All orders continue to ship with Canada Post, but no signature will be requested by us. Canada Post has made necessary changes as per Public Health guidelines to make sure everyone is protected. Please be aware that due to the overwhelming volume all the parcel companies have to deal with, you might see some delays in parcel deliveries by Canada Post.
FREE SHIPPING OVER $99*
We currently offer Free Shipping within Canada on orders over $99*:
Orders will be delivered by Canada Post - Free Shipping on orders over $99 (before taxes,fees & after discounts/promo codes). Orders below $99 (before taxes) are charged a flat rate of $9.95*.
Rural/Remote areas: Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order. In some cases you will see at checkout the actual Canada Post shipping rate.
Note: In special circumstances where the shipping charge is extremely high, we may ask the customer to pay for more than the flat rate. In these cases, we will never charge your card without consent, but rather call or email you and figure out a reasonable course of action.
Estimated Shipping and Delivery within Canada:
Orders ship out within 1 business day (in some rare cases 2 business days) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us. Shipments are sent from Markham, Ontario. Estimated delivery times via Canada Post Expedited are 1-6 business days based on where you are located in Canada.
Order issues, like damaged or missing items, must be reported within 24 hours of delivery by Canada Post.
For Estimated Shipping and Delivery to the USA please contact us.
Estimated delivery times are not guaranteed by us and are meant as a GUIDELINE ONLY. Times are subject to change based on remote or rural areas and during higher volume periods.
Note: Weekends & holidays do not count as a shipping day.
Orders Placed: Orders cannot be canceled once they leave us and are shipped out.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will make contact with you to make arrangements for reshipment.
Order Address Errors: Parcel/Shipping labels are generated directly from the information you have provided on the 'checkout page'. Please ensure all information you provide is correct. If an error is made on your address and your order has left our facility, there is nothing we can anymore unfortunately. If or when the parcel is "returned to sender", We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account. If at that time you chose to cancel your order we will issue a refund for the item(s) once received back MINUS the postage incurred to send it and the return postage. Please double check your address to ensure it is complete and accurate.