NutraKey DIM

Due to the pandemic you may experience some delivery delays by carriers. Unfortunately these delays are out of our hands. Please always use the tracking details our system provides to track your shipment. When ordering from our website you accept that no delivery guarantees are provided.

WINTER SEASON SHIPPING POLICY ON DRINKS: 

During the winter season (November - March) please note that during the colder winter months in some small cases, energy drinks might freeze and arrive damaged, as we have no control over temperature variances in each state/province unfortunately.  We will not accept any claims for damaged cans/cases unfortunately, since carriers will also not insure for these damages. Please order at your on your own risk. Please consider this before placing your order during these month.

SUMMER SHIPPING POLICY ON BARS, SNACKS AND GUMMIES:

During the summer season (June-September) please note that during the warmer summer months these items may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars/snacks/gummies. We recommend you put those items in your fridge for a couple hours as soon as you receive your parcel if you still decide to order them from us. Please order at your on your own risk

FREE SHIPPING OVER $99 IN CANADA*

We currently offer Free Shipping on orders over $99*:

Free Shipping on orders over $99 (before taxes,fees & after discounts/promo codes). Orders below $99 (before taxes) are charged a flat rate of $9.95*. Drinks excluded from free shipping offer.

*Some restrictions may apply depending on where the order is being shipped and you might not qualify for our free shipping. 

*Drinks are excluded from Free Shipping offer due to the weight* 

*Orders including drinks are excluded from Free Shipping Pomo unfortunately, even if the other items subtotal is over $99*

Rural/Remote areas: Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order. In some cases you will see at checkout the actual  shipping rate.

Note: In special circumstances where the shipping charge is extremely high, we may ask the customer to pay for more than the flat rate. In these cases, we will never charge your card without consent, but rather call or email you and figure out a reasonable course of action.

Orders ship out within 1 business day (in some cases 2 business days) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us. 

Order issues, like damaged or missing items, must be reported within 24 hours of delivery.

Estimated delivery times are not guaranteed by us and are meant as a GUIDELINE ONLY. Times are subject to change based on remote or rural areas and during higher volume periods.
Note: Weekends & holidays do not count as a shipping day.

Orders Placed: Orders cannot be canceled once they leave us and are shipped out. 

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will make contact with you to make arrangements for reshipment.

Order Address Errors: Parcel/Shipping labels are generated directly from the information you have provided on the 'checkout page'. Please ensure all information you provide is correct. If an error is made on your address and your order has left our facility, there is nothing we can anymore unfortunately. If or when the parcel is "returned to sender", We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account. If at that time you chose to cancel your order we will issue a refund for the item(s) once received back MINUS the postage incurred to send it and the return postage. Please double check your address to ensure it is complete and accurate.